Operational Update
Beginning November 1, 2026, we will make several operational updates at both branch locations. These changes are designed to streamline service, improve the customer experience, and support continued investment in the banking products and digital tools our customers use most.
Both branch locations will remain open and fully staffed. Our team will continue to assist customers with accounts, loans, financial questions, and other banking needs while helping customers take advantage of the services and tools available to them.
Updates to Cash Services
Effective November 1, 2026, our branches will no longer conduct cash transactions. As a result, cash deposits, cash loan payments, and cash withdrawals will no longer be available at our branch locations. This change applies only to cash transactions. All other branch services will continue to be available.
This decision reflects our continued efforts to enhance operational efficiency, reduce risks associated with handling physical currency, and focus resources on delivering the account, lending, and financial services our customers use most. By making this transition, we can further strengthen security measures while continuing to serve our customers effectively and reliably.
Customers may continue to make deposits and loan payments using several convenient alternatives, including:
- ACH transfer
- Check
- Money order
- Wire transfer
- Online or other electronic payment options
We understand that some customers may have questions about how this change will affect their banking routine, particularly if they currently use cash for deposits, loan payments, or withdrawals. Our team is committed to helping you evaluate available options and identify solutions that best meet your needs. We will work with you individually to make the transition as smooth and convenient as possible.
Changes in Branch Access
Also beginning November 1, 2026, both branch locations will introduce a secured entry system. When you visit a branch, you will use an intercom or entry notification process, and branch staff will welcome and assist you through a controlled door-release system.
This additional security measure is part of our ongoing investment in protecting customers, employees, and visitors. Controlled access helps create a safer banking environment while allowing us to continue providing the personalized, face-to-face service our customers value.
While the entry process will include an additional step upon arrival, customers will continue to have access to the same knowledgeable staff and banking services they rely on today. Our goal is to make the process straightforward, convenient, and secure for everyone visiting our locations.
Contact
7814 Carousel Lane Suite 100
Richmond, VA 23294
110 Peppers Ferry Rd NW
Christiansburg, VA 24073
tel.: 1-877-214-3564